Terms of Service

1. Who we are

Cheapest Minecraft Hosting is part of Astroworld hosting. The service is provided by Astroworld MC, registered in the Netherlands with the Chamber of Commerce (KvK) under number 42085812, VAT number NL005484384B37. In these terms "we" and "us" means that company, and "you" means the person or business that holds the account.

You reach us at [email protected] or in the chat on this site. We answer every day from 07:00 to 23:00 CET.

2. What you get

We rent out Minecraft servers. Each server runs on a machine with an AMD Ryzen 9 7950X, DDR5 memory and NVMe storage in Poland. You get the amount of memory you ordered and the storage that comes with it. The processor is shared with the other servers on the same machine.

You manage your server in your browser, in our control panel: console, files, plugins, players, settings and backups. We do not give shell access to the machine underneath, because other customers' servers run on it too.

Every server has one backup slot that you fill yourself. Automatic backups are an optional extra you can add when you order.

3. Your account

The details you supplied must be true, and you keep them up to date, because your invoices and the VAT on them are based on them. The account owner is the customer under these terms. Anything done with your login counts as done by you, so keep it to yourself, and tell us straight away if you think someone else has it. We recommend turning on two-factor login.

If you are under 16, a parent or guardian places the order and is the customer.

4. Ordering and delivery

The price you see before you pay is the price you pay, including VAT. A business in another EU country with a confirmed VAT number is invoiced without VAT, under the reverse charge. The agreement starts when your first payment succeeds.

Most servers are set up automatically and are ready to launch within seconds of payment. When a server has to be set up by hand, it is ready within 12 hours of payment. We email you when it is ready. If we cannot deliver your server at all, you get your payment back in full.

5. Payment and renewal

You choose 1, 6, 12 or 24 months. A longer term costs less per month: 10% off the monthly price on 6 months, 15% on 12 months and 20% on 24 months. A monthly plan renews every month with the payment method you saved, until you cancel it. Payments are handled by our payment provider; we never see or store your full card number.

6 months fixed, paid monthly. If you choose 6 months, your plan has a fixed term of 6 months that you pay month by month, at the 6-month price. You can cancel at any time, but the cancellation takes effect at the end of month 6 at the earliest, and the monthly payments until then are due. After those six months it continues month to month at the same monthly price, and from then on you can cancel for the end of any month.

12 or 24 months. A term of 12 or 24 months is paid at once for the whole term. When it ends, your plan does not renew for another full term: it continues month to month at the monthly amount of that term, and from then on you can cancel for the end of any month.

If a renewal fails, we try again over the following days and your server keeps running meanwhile. If it still cannot be paid, the server is suspended. Pay the open invoice within 14 days and it comes back as it was.

We may change prices for future terms. We tell you at least 30 days before, and you can cancel before the new price applies. A term you have already paid for never changes in price.

6. Cancelling

You can cancel at any time in the client area: open Billing, then the billing portal. Cancelling stops the next renewal. Your server keeps running until the end of the term you paid for. On 6 months fixed, a cancellation during the first six months takes effect at the end of month 6.

After that the server is suspended and its files are kept for 14 days, so you can change your mind or download your world. After those 14 days the server and its files are deleted for good.

7. Refunds and your right of withdrawal

When you cancel during a term, you are not refunded for the rest of that term; the server stays yours until the term ends.

If you are a consumer in the European Union, you have the right to withdraw from the agreement within 14 days of ordering, without giving a reason. Because you ask us to set up your server straight away, you pay for the days it was available to you and we refund the rest of that payment. To withdraw, email us from the address on your account within those 14 days. This right does not apply to orders placed as a business.

Nothing in these terms takes away a right the law gives you as a consumer.

8. Your server and your files

What you put on your server is yours, and so is the responsibility for it: the worlds, plugins, mods, the players you let in and what they do there. You follow our Acceptable Use Policy and the Minecraft End User License Agreement and Usage Guidelines of Mojang.

We do not look through your files. We do when you ask us for help, when a machine has a problem that we need to trace, or when we have a concrete reason to think the rules or the law are being broken.

Keep your own copy of anything you cannot afford to lose. Your backup slot and any automatic backups are a safety net, not a promise that data can never be lost.

9. Availability and maintenance

We work to keep your server running and reachable, and we act on problems as soon as we see them. Now and then a machine needs a restart or a server has to move for maintenance. We keep that short and, where we can, announce it and plan it outside busy hours.

Some causes are outside our control, such as an attack on the network, a fault at the data centre or a problem in the game itself. We do not promise that a server is never offline.

10. Suspension and ending the agreement

We may suspend or remove a server that breaks the Acceptable Use Policy, that puts other customers or our machines at risk, or that is not paid for. Where that is reasonable we warn you first and give you time to put it right. In serious cases, such as attacks on others or clearly illegal content, we act at once and tell you afterwards.

We may also end the agreement with 30 days' notice. In that case you get back what you paid for the part of the term you will not receive.

11. Refer a friend

The client area has a referral programme. What you can earn, and when, is shown there before you apply. We read every application and may refuse it or end it later. Referrals of yourself or your own household, and referrals gained through spam, misleading claims or other abuse, do not count.

12. Liability

Our liability for any claim is limited to what you paid us for the service in the three months before the damage occurred. We are not liable for indirect damage, such as lost income, lost players or lost worlds, or for damage caused by software you or your players installed.

These limits do not apply to damage caused by our intent or gross negligence, or where the law does not allow them.

13. Changes to these terms

We may change these terms. We announce a change that affects you at least 30 days before it applies, and you can cancel before that date if you do not accept it. The version on this page, with the date at the top, is the one that applies.

14. Law and disputes

Dutch law applies to these terms. If we cannot solve a problem together, it goes to the competent court in the Netherlands. As a consumer you keep the protection of the law of the country you live in, and you may also go to the court there.

15. Minecraft

Not an official Minecraft product. Not approved by or associated with Mojang or Microsoft. Minecraft is a trademark of Mojang Synergies AB. We rent out servers to play the game on; we do not sell the game itself.