Minecraft server help centreWhat do you need help with?
Find a guide, fix a problem, and get back to your server.
Popular:Can't connectInstall a modpackRestore a backup
Browse by topic
Getting started
Your first server, address and setup.
Connection & access
Joining, permissions and connection errors.
Mods & plugins
Install, update and troubleshoot.
Worlds & backups
Upload worlds, save copies and restore.
Performance
RAM, lag and server crashes.
Billing & account
Payments, invoices and account settings.
Start with these guides
- Connect to your Minecraft server
- Install a modpack
- Fix a server that won't start
- Upload an existing world
- Restore your server from a backup
Inside a help article
Can't connect to your server?
- Check that your server is running.
- Copy the address from your control panel.
Did this solve the problem?
Still stuck after trying the steps?
Contact supportInclude the error message and what you've tried.
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Getting started
Connection & access
Mods & plugins
Worlds & backups
Minecraft server supportStill stuck? We're here.
Most problems are solved in a few minutes with the guides above. If yours is not, reach us in one of these ways.
Office hours: every day from 07:00 to 23:00 Central European Time.
Live chat
Talk to our team directly during office hours, every day of the week.
Support ticket
For anything about your server, log in and create a support ticket. You choose how we tell you about a reply: by WhatsApp or by email.
Log in to create a ticketEmail
Write to us with your server address and what happened, and include the error message if there is one.
support@cheapestminecrafthosting.com