Is my Minecraft server down? How to check in two minutes

Open your server in the control panel. The label next to the server name shows the state:

If the server is suspended, a notice on the Overview tab says so and asks you to settle the outstanding invoice. See billing and invoices.

A server that stopped by itself almost always writes the reason in its last lines. Open the Console tab and scroll to the bottom.

Crash watch, shown in the Server health card on the Console tab, starts a crashed server again by itself and can show why it stopped last time. Minecraft server keeps crashing helps when it happens more than once.

• Players use an old or wrong address. Copy the address from the top of the panel with the copy button and compare.
• The versions do not match. A player with another Minecraft version gets a version message, not a timeout.
• The whitelist is on and the player is not on it.

Each of these, with the exact message players see, is covered in can't connect to your server.

When only one player cannot reach the server, the problem is often their own connection, router or network filter.

1. Ask a second player to join. If they can, the server is up.
2. Let the first player try from another network, such as a phone hotspot with mobile data.
3. If it works there, the problem is with the player's home network: a router, a firewall, a school or work network, or a parental filter.

A server list entry that keeps showing "Pinging..." or "Can't connect to server" for one player only, while others play, points at that player's network.

Every Java server with online mode on checks each joining player with the Minecraft login service. When that service has a problem, players cannot join any online server, also yours, even though your server runs fine.

• Players see Failed to verify username! or Authentication servers are down. Please try again later, sorry!.
• The same players cannot join other well-known servers either.
• Players who were already online usually keep playing.

There is nothing to change on your server. Wait; these outages are usually short. Do not turn off online mode to get around it, because that lets anyone join under any name.

Our uptime page shows the availability of each part of the service over the last 30 days: Minecraft servers, play addresses, the server platform, the control panel, the account area, sign in, ordering, the website and the nightly backups. It also explains what counts as downtime and links to the live status.

Your own server's history is on the Overview tab of the panel. The Availability card shows how often your server answered our checks since it was created, as a percentage and a row of bars over time.

A server that you stopped yourself counts as not reachable in your own history, because from the outside a stopped server and a crashed one look the same.

• Crash watch restarts the server after a crash and you get an email about it.
• Discord notifications on the Overview tab post to your Discord when the server goes down or comes back online. Click Set up on the card.

A scheduled restart clears the memory of a server that runs for days; see schedule automatic restarts.

If the panel itself does not load, the server will not start and the console gives no clear reason, or the uptime page shows a problem, contact support. We answer every day from 07:00 to 23:00 Central European Time.

• The name of the server.
• The time it went down, as close as you know.
• The last lines of the console, copied as text.
• What players see when they try to join.